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PRIVACY POLICY

1. Information We Collect

We collect various types of data to enhance your learning experience and improve our services.

 

a) Personal Information (Provided by You)

When you register, enroll in a course, or communicate with us, we collect:

  • Full Name

  • Email Address

  • Phone Number

  • Date of Birth

  • Postal Address & Location Data

  • Educational Qualifications

  • Payment & Billing Information

  • Identity Verification Documents 

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b) Technical Information 

We also collect technical and behavioral data through website analytics, including:

  • IP Address and device details

  • Browser type & operating system

  • Page visits, interaction, and session duration

  • Referral sources (how you found our website)

  • Preferences based on website interactions

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2. How We Use Your Information

We process your data for specific, legitimate purposes, ensuring compliance with the laws of the Government of India.

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a) Delivering Educational Services

  • Enrolling you in courses and tracking academic progress

  • Providing access to study materials and assessments

  • Generating certificates and academic records

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b) Communication & Customer Support

  • Sending course updates, schedules, and study-related notifications

  • Responding to inquiries and support requests

  • Sending promotional content (only with your consent)

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c) Security & Compliance

  • Verifying user identities and preventing unauthorized access

  • Protecting against fraudulent activities

  • Ensuring compliance with Indian IT Act, 2000 and other applicable laws

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d) Analytics & Service Improvement

  • Enhancing user experience through behavior analysis

  • Conducting surveys and research for course enhancement

  • Monitoring platform performance and fixing technical issues

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3. Data Sharing & Disclosure

We do not sell or trade personal data. However, we may share your information in these cases:

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a) With Trusted Service Providers

To ensure seamless service, we may share data with:

  • Payment gateways for transaction processing

  • IT service providers for website and data security

  • Marketing partners (only with prior consent)

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b) For Legal & Compliance Purposes

We may disclose information if required:

  • By law enforcement agencies or government authorities

  • To comply with court orders or legal obligations

  • To prevent fraud, cyber threats, or misuse of services

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c) Business Mergers & Acquisitions

In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity.

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4. Data Security Measures

We employ stringent security protocols to protect your data:

  • SSL Encryption for secure transactions

  • Firewalls & access controls to prevent breaches

  • Two-Factor Authentication (2FA) for enhanced security

  • Regular security audits to identify vulnerabilities

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Despite our best efforts, no system is 100% secure. Users should take precautions to protect their accounts.

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5. Data Retention Policy

  • We retain personal data only as long as necessary for service delivery.

  • Academic and financial records are stored for legal compliance.

  • After the retention period, data is either securely deleted or anonymized.

 

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience.

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a) Types of Cookies We Use:

  • Essential Cookies – Required for website functionality

  • Performance Cookies – Help us analyze website usage

  • Marketing Cookies – Used for targeted ads (with user consent)

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b) Managing Cookies:

You can modify cookie preferences via browser settings or opt out of tracking.

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7. Third-Party Links & External Services

Our website may contain links to third-party platforms (e.g., payment processors, educational resources). We are not responsible for their privacy practices. We advise reviewing their policies before use.

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8. Your Rights & Choices

Under Indian data protection laws, you have the right to:

  • Access your personal data stored with us

  • Request corrections for inaccurate details

  • Opt-out of marketing communications

  • Request deletion of personal information (subject to legal limitations)

  • Restrict processing of your data in specific cases

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To exercise your rights, email us at contact@bangalorecoachingacademy.com.

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9. Children's Privacy

We do not knowingly collect data from individuals under 18 without parental consent. If you believe a minor’s data has been collected, please contact us for removal.

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10. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India, and any disputes shall be resolved under the jurisdiction of Bangalore, Karnataka, India.

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11. Policy Updates & Amendments

We may update this policy periodically to reflect legal, technical, or business changes. We encourage users to review it regularly.

Last Updated: 16/3/2025

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12. Contact Information

For any privacy-related concerns, reach out to us at contact@bangalorecoachingacademy.com.

 

By continuing to use our website and services, you acknowledge and accept this Privacy Policy.

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